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FREQUENTLY ASKED QUESTIONS
How can I make a reservation?
You can make your reservation on our website, where, as a member of The Qlub, you'll also enjoy up to 20% off. If you prefer, you can book by calling the hotel directly or the reservations department.
Can I modify or cancel my reservation?
If your reservation is flexible and is still within the cancelable period, you can easily modify it using your booking tracking number through your booking intermediary, either our website or another intermediary such as booking. If you are not within the cancelable period or have a non-refundable reservation, you will need to make a special request through your intermediary.
Can I book by phone or only online?
You can book by phone at 689 250 674.
Do you offer refundable and non-refundable rates?
We offer flexible and non-refundable rates. Non-refundable rates are generally cheaper, but require full payment at the time of booking and do not allow free changes or cancellations. Flexible rates allow free changes or cancellations up to one week before arrival; after this date, the first night's stay per room reserved will be automatically charged.
Can I make a reservation without a credit card?
A credit or debit card is required as a guarantee. For flexible reservations, the first night will be charged to the card provided.
Is it possible to book connecting rooms?
Yes, we have connecting rooms in the Pool View (Event) category, subject to limited availability. Please indicate your request in the reservation comments, and we will do our best to accommodate it. For more information, please contact reception at info@hoteleventtarifa.com.
Can I make a reservation for someone else?
Yes, please indicate the name of the person staying in the comments, or make the reservation directly in their name.
Can I pay upon arrival or do I have to pay in advance?
Non-refundable reservations must be paid in full prior to arrival. Flexible reservations must pay the first night one week in advance, and the remainder can be paid upon arrival at the hotel.
Can I make a reservation for a long stay?
If you have difficulty booking through our website, please contact us directly at info@hoteleventtarifa.com. We'll be happy to help.
Can I receive packages at the hotel?
You may receive packages at no additional cost by informing reception in advance. The hotel is not responsible for their contents.
Does it cost extra to bring my pet?
We do not accept pets
What are the breakfast hours?
Breakfast hours are 8:00 AM to 11:00 AM, subject to seasonal changes.
Is there accessible parking for people with reduced mobility?
We have reserved spaces for people with reduced mobility.
Do you have parking? Is it free?
The hotel has underground parking for €15 per night, subject to availability. Please request it at reception upon check-in.
Do the rooms have a balcony?
All our rooms have a balcony.
Can I request an invoice?
Please request your invoice at reception, providing the required information. We will send it to you or print it, depending on your preference.
Can I add breakfast if I didn't reserve it when making my reservation?
You can add breakfast after booking.
Do you offer activities or excursions?
We offer yoga sessions during high season and DJ events at the Tarifa Lances Hotel's Sky Bar.
Are there gluten-free, vegan, or vegetarian options for breakfast?
We have options for vegans, vegetarians, and celiacs for breakfast.
Can I leave my luggage before check-in or after check-out?
Yes, we have a free luggage storage facility where you can store your luggage before check-in. Please inform the reception staff upon arrival.
Can I reserve a parking space in advance?
Advance reservations for parking are not accepted due to limited availability.
Is early check-in or late check-out possible?
Both options are subject to availability. Please inquire at reception on the day to confirm availability and additional fees.
Is breakfast included?
Breakfast is included only if your booking specifies ‘bed and breakfast’.
Is there a pool?
The hotel has a pool on the main floor. You can also use the three pools at the Hotel Tarifa Lances.
Does the hotel have charging stations for electric vehicles?
The Hotel Event offers parking for electric vehicles.
What type of parking do you have? (covered, uncovered, guarded)
Our underground parking allows vehicles up to 2.53 m high.
Do you provide pool/beach towels?
We offer a free pool towel service, managed with tokens handed in at reception.
Can I leave my car in the parking lot after check-out?
You can leave your car in the garage for several days, by arranging it at reception.
What type of breakfast do you offer? (buffet, continental, à la carte)
Our breakfast buffet includes additional options from a special menu.
Do they have a restaurant at the hotel? Is reservation required?
The hotel does not have its own restaurant, but we offer snack service at the Pool Bar. You can also use the Hotel Tarifa Lances restaurant.
Is parking free or does it have an additional cost?
Parking has an additional cost of €15 per night.
I received an email informing me that a payment error occurred. What should I do?
If your card has been declined, our team will contact you to resolve the issue.
How many floors does the hotel have?
The hotel has 4 floors
Is there public transportation near the hotel?
We're close to the Tarifa bus station. Taxis can also be arranged from reception.
Can I pay in cash?
You can pay in cash up to €1,000 in accordance with current Spanish regulations.
Do you have Wi-Fi? Is it free?
Wi-Fi is free and requires no password. Ask at reception for details.
Is the parking lot close to the hotel entrance?
The parking access is located behind the main avenue with direct access to the hotel.
What time is check-out?
Check-out is at 12:00. Depending on availability, we offer late check-out. Please check with reception the morning of your departure; they will confirm availability and the additional cost.
What time is check-in?
Check-in is from 3:00 p.m.
How much does the Spa cap cost?
The cap for the wellness area at Hotel Tarifa Lances, which you can access as a guest of Hotel Event Tarifa, costs €3. Please note that access to the wellness area is an additional cost in addition to the cap.
Is the spa included in the price?
The spa is an external service at the Hotel Tarifa Lances, with an additional cost.
Do you offer options for special diets (gluten-free, vegan, etc.)?
Our breakfast is buffet-style and also includes a small menu with special dishes.
What documentation do I need to check in?
According to Spanish regulations, we require a valid ID document (DNI, NIE, passport, or identity card, including minors).
Are there non-smoking rooms?
Smoking is not permitted in any area of the hotel, so all our rooms are non-smoking.
Do you offer airport shuttle service?
If you need transportation, please contact us at info@hoteleventtarifa.com and we will help you arrange it.
Do you offer room service?
We offer room service. You can order it by calling 9 from your room.
Can I add half board once I'm already staying?
Yes, ask at reception for prices.
What are the breakfast hours?
Breakfast hours are from 8:00 to 11:00, but may vary depending on the season.
Is it possible to hire full board?
No, the hotel only offers half board.
Do you offer takeout breakfast?
If you are unable to have breakfast at the usual time, you can request a picnic to take away by notifying us before 9 p.m. the day before.
Can I still get breakfast if I have to leave very early?
If you require an early breakfast, you can request a picnic by informing reception before 9:00 p.m. the day before.
Do the rooms have a minibar/coffee maker/hairdryer?
The rooms have a minibar and a hairdryer. Irons and ironing boards are available upon request at reception.
Do you have rooms adapted for people with reduced mobility?
We have rooms adapted for guests with reduced mobility. To request one, please contact us at info@hoteleventtarifa.com.
What does the buffet breakfast include?
Breakfast includes a variety of fruits, sweets, breads...
What is your cancellation policy?
Flexible reservations can be modified or canceled free of charge up to 7 days before arrival during peak season. Non-refundable reservations cannot be changed free of charge.
Is there street parking near the hotel?
In the vicinity of the hotel, you can park for free in areas without yellow lines.
Where is breakfast served?
Breakfast is served on floor -1 of the Hotel Event Tarifa.
Do you have laundry service?
We offer laundry services for an additional fee. Information can be found in your room.
Do you have a gym or spa?
We don't have our own gym or spa, but you can access these facilities at the Hotel Tarifa Lances, for an additional fee.
Can I order breakfast in the room?
Yes, breakfast can be added later for an additional cost.
Do the rooms have sea/mountain/city views?
All rooms at the Hotel Event Tarifa have pool views. Deluxe and Junior Suite categories are available.
Is there an option for a double bed or two single beds?
We have rooms with double and single beds. You can indicate your preference when booking, but allocation is subject to availability.
Do you have luggage storage?
You can store your luggage in the free left-luggage office.
Do you accept pets?
Pets are not allowed